Workplace mental health has become one of the most important issues for modern businesses. Across Scotland, employers are recognising that investing in the wellbeing of their staff is not only the right thing to do but also a decision that makes strong financial sense. One of the most effective and recognised ways to demonstrate this commitment is by providing Scotland’s Mental Health First Aid (SMHFA) training.
In this blog, we will look at what SMHFA is, why it matters, and how Scottish companies can benefit from investing in this training. We will also explore the business case for SMHFA, showing how it improves productivity, reduces costs, and helps organisations meet their legal and ethical obligations.
What is SMHFA?
Scotland’s Mental Health First Aid (SMHFA) is a nationally recognised training programme designed to equip people with the skills and confidence to support colleagues, clients, or community members who may be struggling with their mental health.
It does not replace professional care, nor does it train people to diagnose mental health conditions. Instead, it provides:
- The ability to recognise early signs of poor mental health.
- Skills in active listening and communication.
- Confidence in providing initial support during a crisis.
- Knowledge on how to signpost individuals to appropriate professional help.
Typically delivered over 12 hours of training, SMHFA covers a wide range of topics, including stress, depression, anxiety, substance misuse, self-harm, and suicidal thoughts. Trainers use real-life scenarios and evidence-based techniques to help participants feel prepared for practical situations in the workplace.
Why Mental Health Matters in the Workplace
Before looking at the direct benefits of SMHFA, it’s important to understand why mental health should be at the top of every company’s agenda.
Absenteeism and Presenteeism
Poor mental health is one of the leading causes of lost working days in the UK. Absenteeism, where employees are unable to work due to illness, has obvious costs in terms of productivity. However, presenteeism — where employees attend work but are unable to perform effectively due to stress or anxiety — can be even more costly.
Staff Retention and Recruitment
When employees feel unsupported, they are more likely to leave. Staff turnover not only disrupts teams but also comes with high recruitment and training costs. By creating a culture of care, businesses increase loyalty and reduce unnecessary staff loss.
Legal and Ethical Responsibility
Employers in Scotland have a duty of care to protect the health, safety, and wellbeing of their employees. While traditionally this has focused on physical safety, the law increasingly recognises mental health as an equally important aspect of workplace wellbeing.
Reputation and Brand Image
Companies that demonstrate a commitment to mental health are often more attractive to jobseekers, clients, and partners. In competitive industries, being seen as an employer that genuinely supports wellbeing can set you apart from competitors.
The Business Benefits of SMHFA
So, why should Scottish companies invest in SMHFA? Here are the key benefits that make it a smart business decision.
1. Reduced Absence and Sickness Costs
By training staff to recognise and respond early to mental health challenges, employers can prevent small issues from escalating into long-term absences. This reduces the financial burden of sick pay, temporary cover, and lost productivity.
2. Improved Productivity
Employees who feel supported are more engaged and motivated. With SMHFA in place, staff are less distracted by stress, more focused on their roles, and better able to collaborate effectively with colleagues.
3. Better Staff Retention
Mental health support creates a stronger, more loyal workforce. Employees are more likely to stay in roles where they feel valued and cared for. This reduces recruitment costs and ensures continuity in your team.
4. Positive Workplace Culture
Introducing SMHFA helps to break down stigma and encourages open conversations about mental health. This builds trust, improves communication, and creates a healthier, more inclusive environment.
5. Legal and Compliance Alignment
By proactively addressing mental health, businesses demonstrate compliance with workplace health and safety requirements. This not only reduces legal risks but also reassures staff and stakeholders that you take your responsibilities seriously.
6. Stronger Business Reputation
Many clients and customers now look for evidence that businesses are socially responsible. Investing in SMHFA shows that your company prioritises wellbeing, strengthening your brand and helping win contracts or partnerships.
7. Long-Term Resilience
A workforce that has been trained in SMHFA is better equipped to deal with challenges, whether those are personal, organisational, or industry-wide. This resilience can be crucial during times of change or crisis.
How SMHFA Aligns with Scottish Policies
SMHFA is not just a workplace trend — it is part of Scotland’s broader strategy to improve mental health outcomes nationally. The Scottish Government’s Mental Health Strategy 2017–2027 highlights prevention and early intervention as priorities, both of which are directly supported by SMHFA.
Employers who invest in SMHFA are aligning themselves with national policy and playing a role in Scotland’s wider efforts to promote mental wellbeing across communities and workplaces.
Building the Case for SMHFA in Your Company
If you are considering SMHFA for your business, it helps to make a strong internal case for investment. Here are steps you can take:
Audit Your Current Situation
Look at absence records, turnover rates, and employee surveys. This data can help demonstrate the impact of mental health issues on your organisation.
Benchmark Against Competitors
Find out what other companies in your sector are doing. Many organisations are now integrating mental health training as part of their wellbeing strategy.
Start with a Pilot Programme
Introduce SMHFA training to a small group — such as managers or team leaders — and use the feedback to show its value before rolling it out further.
Calculate ROI
Compare the cost of training against potential savings from reduced absence and turnover. Many reports suggest a return of several pounds for every £1 invested in mental health interventions.
Get Leadership Buy-In
Having visible support from senior leaders is crucial. When management shows commitment, it helps embed the importance of mental health across the whole organisation.
How EmCare Delivers SMHFA Training
At EmCare, we specialise in delivering high-quality training tailored to Scottish businesses. Our EmCare Training team provides SMHFA courses designed to fit the needs of organisations of all sizes and industries.
Here’s what you can expect from our training:
- Accredited Trainers – Our courses are delivered by experienced professionals who are fully qualified in SMHFA.
- Flexible Delivery Options – Training can be delivered onsite at your workplace, through open courses across Scotland, or online for maximum convenience.
- Tailored Content – We adapt examples and case studies to match the realities of your sector, making the training directly relevant to your staff.
- Ongoing Support – Beyond training, we help businesses embed mental health awareness into daily operations and policies.
Learn more about our courses on our EmCare Training page.
Practical Steps for Implementation
When you decide to bring SMHFA into your workplace, a structured approach ensures the best results.
- Identify Staff to Train – Choose individuals from different teams who can act as first points of contact for mental health support.
- Schedule Training Effectively – Plan sessions in a way that minimises disruption while ensuring full participation.
- Communicate Clearly – Explain to staff why the training is being introduced and how it benefits everyone.
- Integrate into Policies – Update your wellbeing and absence policies to reflect the availability of SMHFA support.
- Monitor and Review – Collect feedback, measure outcomes, and adapt the programme as your business grows.
Challenges to Consider
While the benefits of SMHFA are clear, businesses should also prepare for some challenges:
- Time and Costs – Training requires investment, both in course fees and staff time.
- Follow-Up Support – Training should be part of a wider wellbeing strategy, not a one-off event.
- Overcoming Stigma – Some workplaces may initially resist open discussions about mental health, but awareness improves over time.
By acknowledging these challenges and addressing them early, companies can maximise the impact of their investment.
Conclusion
For Scottish companies, investing in SMHFA is more than just a commitment to employee wellbeing — it’s a smart business strategy. From reducing absence costs to improving productivity, enhancing reputation, and aligning with Scottish policy, the case for SMHFA is compelling.
At EmCare, we provide comprehensive SMHFA training designed to empower your staff and build a healthier, more resilient workplace. You can also call us today on 0141 404 0075 to discuss how SMHFA can benefit your business.
